ITH Hostels Privacy Policy
Effective Date: December 8, 2025
Last Updated: December 8, 2025
International Travelers House, INC (“ITH Hostels,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our guests, users, and community members across all ITH Hostels locations and digital platforms. This Privacy Policy describes how we collect, use, share, and safeguard your personal information when you visit our website at www.ithhostels.com, stay at our hostels, interact with our services, communicate with our staff, or engage with us through digital channels including text messaging.
By using our services, you consent to the practices described in this Privacy Policy.
1. Contact Information
International Travelers House, LLC
Website: www.ithhostels.com
Email: [email protected]
Mailing Address: ITH Hostels, 1658 Front Street, San Diego, CA 92101, United States
Phone: (619) 228-9234
2. Information We Collect
We may collect the following categories of personal information:
A. Information You Provide Directly
- Name
- Email address
- Phone number (including mobile number)
- Postal address
- Payment information
- Identification documents (passport, driver’s license)
- Booking and reservation details
- Communications (emails, messages, SMS interactions)
- Preferences, special requests, and stay-related information
- Feedback, survey responses, or reviews
B. Information Collected Automatically
- IP address
- Browser type and device identifiers
- Usage data and analytics (pages visited, interaction times, referral sources)
- Cookies and tracking technologies
C. Information from Third Parties
- Reservation platforms (e.g., Hostelworld, Booking.com, Expedia)
- Social media platforms
- Payment and fraud prevention providers
3. Why We Collect Personal Information
We collect your information for the following purposes:
- To process reservations and manage your hostel stay
- To provide guest services and improve the guest experience
- To communicate with you about your reservation, account, or customer support
- To send operational messages, service updates, and safety alerts
- To personalize marketing (email, web content, offers) — if permitted
- To support legal, regulatory, and compliance requirements
- To prevent fraud and ensure property security
- To operate and improve our website and technology platforms
Legal bases include:
- Contract performance
- Legitimate interests
- Consent
- Legal obligations
4. How We Use and Share Your Information
A. Internal Use
We use your information to operate our hostels, provide guest services, process payments,
deliver customer support, and improve our offerings.
B. Sharing with Service Providers
We may share information with trusted providers who support our operations, such as:
- Payment processors
- Reservation platforms
- Property management systems
- Customer support software (e.g., Whistle Messaging)
- IT and website hosting providers
- Marketing platforms (email services, analytics tools)
These providers are contractually required to protect your information and may only use it for the services they perform on our behalf.
❗ C. We Do NOT Sell Your Personal Information
ITH Hostels does not sell your personal information to third parties.
❗ D. Mobile Information Sharing Restrictions (Required Clause)
No mobile information will be shared with third parties or affiliates for marketing or
promotional purposes. Information sharing to subcontractors in support services
(such as customer service) is permitted. All other use case categories exclude text messaging
originator opt-in data and consent; this information will NOT be shared with any third parties.
5. International Transfers
As a hospitality company with guests from around the world, your information may be transferred to or stored in servers located in the United States or other countries with different privacy laws. We take appropriate measures to ensure that international transfers comply with applicable legal requirements and that your information remains protected.
6. Your Privacy Rights
- Access your personal information
- Correction of inaccurate information
- Deletion of personal information (when legally permitted)
- Objection to certain uses of your information
- Restriction of processing
- Data portability (transfer of your data upon request)
- Withdrawal of consent
7. How to Exercise Your Rights
To submit a request regarding your personal information, please contact us at:
📧 [email protected]
📬 ITH Hostels Privacy Team, 1658 Front Street, San Diego, CA 92101
We may require identity verification before processing your request.
8. Cookies and Tracking Technologies
We use cookies and analytics tools to improve site functionality, measure performance, understand user behavior, and deliver relevant content. You can manage cookie preferences through your browser settings.
9. Security Measures
We use industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. No system is completely secure, but we continuously work to enhance our security practices.
10. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or comply with legal obligations.
11. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect information from minors without parental consent.
12. SMS/Text Messaging Policy (Required Clause)
By providing your mobile number, you agree to receive text messages from ITH Hostels via our messaging provider, including Whistle Messaging. You may receive texts related to:
- Reservation details
- Check-in/check-out information
- Guest support
- Important updates
- Offers (only if you consented)
Messaging frequency varies. You may opt out at any time by replying STOP to any message.
Required Compliance Statement:
No mobile number information will be shared with third parties/affiliates for marketing or
promotional purposes. Text message originator opt-in data and consent will not be shared with
any third parties. Message and data rates may apply.
13. Updates to This Policy
We may update this Privacy Policy periodically. The “Effective Date” above indicates when the latest changes were made.
14. Contact Us
For questions, concerns, or privacy requests, contact us:
📧 [email protected]
🌐 www.ithhostels.com
📬 ITH Hostels, 1658 Front Street, San Diego, CA 92101
ITH Hostels – Terms of Service
Effective Date: December 8, 2025
These Terms of Service (“Terms”) govern your use of the ITH Hostels website, booking platform, digital tools, and all hostel services operated by International Travelers House, INC (“ITH Hostels,” “we,” “us,” or “our”). By using our services, you agree to these Terms.
1. Use of Our Services
You may use ITH Hostels services only if you are at least 18 years old, or if you are a minor traveling with parental or guardian consent. You agree to provide accurate information when booking or communicating with our staff.
2. Reservations, Payments, and Cancellations
- Reservations are not confirmed until payment or deposit is received.
- Guests are responsible for reviewing all cancellation policies at the time of booking.
- Identification may be required at check-in, including passport or government-issued ID.
- Failure to comply with hostel rules may result in removal without refund.
3. Guest Responsibilities
- You agree to follow all hostel rules, quiet hours, and security policies.
- You must respect property, staff, and other guests.
- You are responsible for damage caused during your stay.
- Illegal activity is strictly prohibited.
4. Prohibited Uses
You may not misuse our website or services, including attempts to disrupt systems, access another guest’s data, or violate laws.
5. Intellectual Property
ITH Hostels retains all rights to website content, branding, text, images, and digital materials. You may not reproduce or redistribute content without permission.
6. Limitation of Liability
ITH Hostels is not liable for:
- Loss or theft of personal belongings
- Injuries on or off property
- Service interruptions or technical issues
- Damages caused by events outside our control
Our liability is limited to the amount paid for your stay, to the extent permitted by law.
7. Privacy and Data Use
Your use of our services is also governed by our Privacy Policy. By using ITH Hostels, you consent to the data practices described in the Privacy Policy.
8. SMS/Text Messaging Consent
By providing your mobile number, you agree to receive text messages related to reservations, guest experience, and support. Reply STOP to opt out. No mobile number information will be shared with any third parties or affiliates for marketing or promotional purposes.
9. Changes to These Terms
We may update these Terms periodically. Continued use of our services indicates acceptance of the new Terms.
10. Contact Us
📧 [email protected]
🌐 www.ithhostels.com
📬 1658 Front Street, San Diego, CA 92101
ITH Hostels – Cookie Policy
Effective Date: December 8, 2025
ITH Hostels (“we,” “us,” or “our”) uses cookies and similar tracking technologies to operate our website, improve performance, and enhance your user experience.
1. What Are Cookies?
Cookies are small files stored on your device that help websites function, remember preferences, and analyze activity.
2. Types of Cookies We Use
Essential Cookies
Required for functionality, bookings, and security.
Performance & Analytics Cookies
Used to measure site traffic and improve usability. These include tools such as Google Analytics.
Functional Cookies
Help remember preferences such as language or currency.
Marketing Cookies
Used only with consent to personalize offers and ads.
3. How We Use Cookies
- Enable bookings and payment processing
- Understand how guests use the website
- Improve design and content
- Deliver relevant marketing (only with consent)
4. Third-Party Cookies
Our partners may use cookies to provide analytics or marketing services. These partners do not receive mobile numbers or SMS opt-in data.
5. Your Cookie Choices
You may disable cookies through browser settings. Some features may not function if cookies are blocked.
6. Updates to This Cookie Policy
We may update this policy periodically. Changes will be posted on this page.
California Consumer Privacy Act (CCPA) Addendum
Effective Date: December 8, 2025
This Addendum applies to California residents and supplements the ITH Hostels Privacy Policy as required by the California Consumer Privacy Act (CCPA).
1. Categories of Personal Information Collected
- Identifiers (name, email, phone number, device ID)
- Booking and transaction details
- Internet and usage data
- Payment information
- General geolocation data
- Support communications
2. Your CCPA Rights
Right to Know: Request details about the personal information we collect.
Right to Delete: Request deletion of personal information, subject to exceptions.
Right to Opt Out of Sale: We do not sell any personal data.
Right to Non-Discrimination: We will not treat you differently for exercising rights.
3. Submitting Requests
Email: [email protected]
Mail: ITH Hostels, 1658 Front Street, San Diego, CA 92101
Identity verification may be required.
4. Mobile Information Disclosure
No mobile number, SMS originator data, or text message consent data will be shared with third parties for marketing or promotional purposes. Information may only be shared with service providers who assist with essential customer support operations.
5. Financial Incentives
ITH Hostels does not offer financial incentives in exchange for data.
6. Policy Updates
We may revise this Addendum in accordance with changes in California law.
GDPR Addendum – European Union Data Rights
Effective Date: December 8, 2025
This Addendum applies to individuals located in the European Union (EU), the United Kingdom (UK), and the European Economic Area (EEA), in compliance with the General Data Protection Regulation (GDPR).
1. Legal Bases for Processing
We process personal data under the following legal bases:
- Contract performance (reservations, stays)
- Legitimate interests (security, analytics, improvements)
- Consent (marketing, optional cookies)
- Legal obligations (financial, regulatory requirements)
2. GDPR Rights
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to certain processing
- Right to withdraw consent
3. Data Transfers Outside the EU
Your information may be transferred to the United States. We use approved safeguards such as Standard Contractual Clauses (SCCs) when required.
4. EU Data Protection Contact
To exercise GDPR rights, email:
📧 [email protected]
Mobile Messaging Terms & Conditions
By providing your mobile phone number to ITH Hostels, you agree to receive SMS and MMS messages related to your reservation, check-in, check-out, guest support, stay reminders, and optional promotional offers (only if you explicitly consent).
Message Frequency
Message frequency varies based on your stay and interactions.
Opt-Out
You may opt out at any time by replying STOP to any message. You may also request help by replying HELP.
Fees
Message and data rates may apply based on your mobile carrier plan.
Information Sharing Restrictions
No mobile number, SMS opt-in data, or text message originator information will be shared with any third parties or affiliates for marketing or promotional purposes. Information may only be shared with subcontractors who provide essential support services such as messaging delivery.